Frequently Asked Questions

What are your store hours?

Our regular hours for both locations are shown on the café introduction page of the website. Please visit our social media feed for most up to date information on holiday store hours.

How do you earn and redeem Timbertrain points?

You can earn and redeems points by shopping online. Timbertrain online points are only redeemable on Timbertrain website. You will be offered to redeem points each time you check out or your can see your points status in my account section. *Points can not be redeemed at cafe and has no cash value.

Do you take catering orders?

We will be able to supply you with baked goods as long as the order is made with enough notice – 2 days prior to the event. Please contact us here to obtain more information on the menu and pricing.

As for bulk coffee, please consider hiring our mobile espresso bar for your event for a full service coffee experience.  Please contact us here for more information.

Do you provide mobile events?

Timbertrain takes full service mobile espresso bar to events ranging from weddings, private parties and corporate events. Please see here for the list of our previous customers and you can also leave us a note to discuss how we can make your next event most memorable with delicious coffee and differentiating service.

Do you allow hosting an event at your café?

Based on the availability, we sometimes rent our cafés for private events. Please get in touch with us here and we will try to assist your needs.