NEW WEBSITE FAQ

Will the old site close?

No, we will keep it open so you can check your order history, points, and gift card balance.

How do I redeem points on the new website?

You can place a new order on the Timbertrain.ca website and use the order support form to submit a request to redeem your points. We will check the balance and refund you the equivalent amount from the order.

How do I redeem an online gift card balance on the new website?

You can place a new order on the Timbertrain.ca website and use the order support form to submit a request to redeem your e-gift card. We will check the balance and refund you the equivalent amount from the order.

What will happen with my old subscription?

Your old subscription on this site has been cancelled, except for subscriptions made with PayPal Subscription.